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The Ecommerce Toolbox: AI in Retail
The Ecommerce Toolbox: AI in Retail

E-commerce Expert Nate Kennedy of Horizon Hobby: How to Balance Customer Loyalty and Acquisition

20 min•21 februari 2024

Om avsnittet

In this episode, Kailin Noivo is joined by Nate Kennedy, VP of Customer Experience at Horizon Hobby, to discuss:

  • How eCommerce brands are benefiting from increased insights into their customers
  • How to balance customer loyalty and acquisition
  • Whether it’s possible to spend your way into an experience-based market
The Ecommerce Toolbox: AI in Retail is handcrafted by our friends over at: fame.so

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