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The Ecommerce Toolbox: AI in Retail
NäringslivTeknologi

Understanding E-commerce Customer Satisfaction KPIs with Luis Gerardo Torres of Specialized Bicycles

21 min•28 februari 2024
In this episode, Kailin Noivo is joined by Luis Gerardo Torres, head of eCommerce operations at Specialized Bicycles in Europe to discuss:

  • The differences between the South American and European eCommerce market
  • How to measure and gain a deeper understanding of customer satisfaction 
  • Why it’s important to decipher how you are delivering value and not just volume

The Ecommerce Toolbox: AI in Retail is handcrafted by our friends over at: fame.so

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