#283 David Schneider: Scaling ServiceNow from $100M to $5B, Co-Leading Coatue’s Growth Fund, Why Frank Slootman changed his life

This episode is supported by Xero, helping businesses use AI with more control through JAX, its in-platform AI finance partner. Get 90% off your plan for your first 6 months at xero.com/highflyers. 

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David Schneider is a General Partner at Coatue, where he co-leads the firm’s Growth Fund. Previously, he was President at ServiceNow, helping scale the company from roughly $100M to $5B in revenue, after helping take another software company in Data Domain from zero customers to more than $1B in revenue. David is widely regarded as one of Silicon Valley’s most successful go-to-market, sales, revenue and business building executives of all time.

In this rare public conversation, David joins Vidit to unpack a career spent building some of enterprise software’s defining companies. He shares how he was initially rejected by Data Domain for not being “aggressive enough”, only to join when it had zero customers and around 18 employees and help scale it beyond $1 billion in revenue — revealing the intensity, hiring philosophy and relentless focus on execution that shaped him as a leader.  

They also explore David’s decade at ServiceNow, where he helped scale the business from roughly $100 million to $5 billion, what he learned working alongside legendary CEO Frank Slootman, and the painful customer failure that fundamentally changed how he thought about leadership. David then opens up about leaving operating at the height of his career to become a General Partner at Coatue, where he now co-leads its Growth Fund, and the surprisingly difficult transition from being the person making decisions to the investor sitting beside the founder. Along the way, he reflects on building exceptional sales teams, spotting future leaders, the future of enterprise go-to-market, flying 250,000–350,000 miles a year, the impact that ambition had on his family, and why curiosity has remained a constant throughout his life.

Please enjoy exploring your curiosity.

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This episode is supported by Xero, helping businesses use AI with more control through JAX, its in-platform AI finance partner. Get 90% off your plan for your first 6 months at xero.com/highflyers. 

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TIMESTAMPS

00:00 – Left Field Questions
01:24 – The founder David is betting on
04:01 – Growing up in Silicon Valley before the boom
08:25 – How David became obsessed with winning
24:45 – Rejected by Data Domain for not being “aggressive enough”
28:40 – From zero customers to a billion-dollar business
40:00 – What David learned working with Frank Slootman
50:23 – The customer failure David never forgot
52:25 – How David helped scale ServiceNow from $100M to $5B
59:04 – Why he walked away from operating
01:00:29 – From operator to investor at Coatue
01:08:00 – What David looks for in breakout companies today
01:11:00 – 350,000-mile years
01:13:30 – Left-field questions: grit, pet peeves and what matters now

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The High Flyers Podcast features in-depth interviews with the world’s most influential figures in business, tech, finance, government and sport. Launched in 2020, it has ranked in the global top ten for past three years, with listeners in 27 countries and over 200+ episodes released, and featured in Forbes, Daily Telegraph, and at SXSW.

Our guests include -- Malcolm Turnbull (Prime Minister of Australia), Keith Rabois (Managing Director, Khosla Ventures), Jason Collins (Head of BlackRock, Asia Pacific), Brad Banducci (CEO, Woolworths), Michael Schneider (CEO, Bunnings), David Eckstein (CFO, Legora), Kevin Hartz (Partner, A*; Founder, Eventbrite), Shiv Rao (CEO, Abridge), Jesse Zhang (CEO, Decagon), Vandita Pant (CFO, BHP), Elena Verna (Head of Growth, Lovable), David Haber (a16z Partner), Jodie Auster (Uber's Global Head of Travel), Paul Grosmann (CEO, RM Williams), Rob Giglio (CCO, Canva), Jean-Michel Limieux (CTO, Shopify and Atlassian), Stevie Case (CRO, Vanta), Cristina Cordova (COO, Linear), Gautam Chari (Head of Capital Commitments, Bank of America), John Haddock (CBO, Harvey), Mark Suster (Partner, Upfront Ventures), Niki Scevak (Partner, Blackbird), Craig Tiley (CEO, USA Tennis), Jeanne DeWitt Grosser (COO, Vercel), Paul Bassat (Partner, Square Peg), Bowen Pan (Creator, Facebook Marketplace), Peter Varghese (Secretary of Foreign Affairs, Australian Government), Sam Sicilia (CIO, Hostplus), Jack Zhang (CEO, Airwallex), Tim Doyle (CEO, Eucalyptus), Sukhinder Singh Cassidy (CEO, Xero), Sanjeev Gandhi (CEO, Orica) and Philip Green (Australia's Ambassador/High Commissioner to India).