ITIL 5 Exposed: Accountability Without Authority

ITIL 5 exposes a critical ITSM flaw: Service Owners held accountable without authority. Discover how broken governance, security vs delivery conflicts, and unclear decision rights undermine outcomes. Learn why real accountability starts before operations, and how to redesign Enterprise Service Management for true leadership.

In this episode, we answer to:

Why are Service Owners accountable but not empowered in ITIL 5?

How does the security vs delivery tension reveal weak ITSM governance?

Resources Mentioned in this Episode:

PeopleCert website, article "Understanding the evolution of ITIL", link https://www.peoplecert.org/news-and-announcements/itil-version-5-explained

Learning Tree International website, article "ITIL® (Version 5) Has Arrived", link https://www.learningtree.com/blog/itil-5-launch-what-you-need-to-know/

Agile PM Hub website, article "ITIL® 5 Is Here: What’s New and Why It Matters", link https://agilepmhub.com/blog/itil-version-5-whats-new-and-why-it-matters

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LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya