The ITSM Practice: Elevating ITSM and IT Security Knowledge
A project that met every milestone, but left users unchanged. In this episode, we reveal why real success isn’t measured by delivery but by perception. Discover how top project leaders manage meaning, not just metrics.
In this episode, we answer to:
How do you define project success beyond KPIs and timelines?
Why is stakeholder perception more important than status reports?
What practical steps help uncover silent misalignment in projects?
Resources Mentioned in this Episode:
Project Management Institute, article "Managing Perceptions for Project Success: How Stakeholders Shape Reality", link https://www.pmi.org/blog/managing-perceptions-for-project-success
Science Direct - Elsevier, article "Different stakeholder groups and their perceptions of project success", link https://www.sciencedirect.com/science/article/pii/S0263786313000276
IRMBR website, article "Relationship between Stakeholders Perceptions of Project Success and Project Planning", link https://irmbrjournal.com/paper_details.php?id=821
Institute Project Management, article "Strategic Narratives: Enhancing Project Management with Storytelling Techniques", link https://instituteprojectmanagement.com/blog/strategic-narratives-enhancing-project-management-with-storytelling-techniques/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya