Will the Service Advisor Role Go Extinct?? | Marshall Sheldon

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In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.

00:00 Meet Marshall Sheldon

06:02 "Mentorship to Independence"

13:49 Personable Candidates over Technical Skills

19:46 Advocating For Technician Training

24:04 Employee Retention Through Treatment

28:43 Certificate of Qualification Reflections

37:18 "Mechanic's Night Shift Challenges"

41:11 Entrepreneurship: Balancing Risk and Reward

43:55 Innovative Technician's Essential Impact

49:03 Rework Incentives: Fair or Not?

54:31 Budgeting Training Costs

01:03:50 "Stop Performing DVI for Free"

01:07:35 Improving Advisor Communication Skills

01:11:07 "Three-Year Engine Warranty Assurance"

01:16:38 Hands-On Mechanical Training Guidance

01:22:12 "Commitment to Quality Repairs"

01:31:04 Autel vs. Zeus Tool Dilemma

01:33:11 Auto Programming with Autel Device

01:38:16 Dealership Mentorship and Financial Guidance

01:45:52 Jeep Module Issue and Dealer Solution

01:48:20 LinkedIn: Showcasing Technical Professionalism

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