Start / The So What from BCG / Punch cards frequent flyers and the future of loyalty

Punch Cards, Frequent Flyers, and the Future of Loyalty

21 min • 17 juli 2024

The average US consumer belongs to around 14 loyalty programs. Edward Crouch, BCG’s global leader for loyalty and membership, explains how unique experiences and personalization can convert everyday customers into loyal fans.

Learn More:

Edward Crouch: https://on.bcg.com/3zgpaF0

Loyalty Programs Need Next-Generation Design: https://on.bcg.com/4chjlWy

Travel and Tourism: https://on.bcg.com/3KXgJ3X

This podcast uses the following third-party services for analysis:

Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

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