“People don’t care about skills.” | Genesys’ Lisa Brockman on the Internal-First Mobility Playbook (Part 1)

Most organizations spend 18 months building manual skill taxonomies only to realize the data was stale before it was even finished.

Lisa Brockman (Talent Management Director at Genesys) realized that if employees don’t trust the data, they won’t use the marketplace, leaving leadership to hire externally for skills they likely already own.

In this PART 1 episode with Lisa, we break down how to move from "manual and messy" to a scalable, AI-driven skills strategy that actually fuels internal mobility.

The Breakdown

• 01:51 – The 18-month mistake: Why manual skill mapping isn't scalable.

• 03:04 – AI Mindset: Shifting from "nice-to-have" to "must-have" for AI readiness.

• 05:22 – The "So What?" Factor: Connecting skills to gigs, roles, and learning.

• 07:44 – Why Workday Skills Cloud needs a "clean fuel" source to drive Career Hub adoption.

• 09:30 – Change Management: Why HR can’t push this alone.