CX leader Camille E. Acey on the evolving dynamics in customer service

CX expert Camille E. Acey joins us to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources.

Watch on YouTube: https://www.youtube.com/watch?v=OpXJANfwwIA

Read a transcript: https://www.intercom.com/blog/videos/cx-camille-acey-on-customer-care

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