Inside Pioneer 2025: Exploring what's next for customer experience

Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and more.

Watch talks from Pioneer here: https://pioneer.fin.ai/

Watch this episode on YouTube: https://youtu.be/crsUL6wmItg?si=ZuKEN-b5vtDP4Yin

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