Our grand experiment with ChatGPT and generative AI

In today’s episode, Intercom Co-Founder Des Traynor and Director of Machine Learning Fergal Reid return for round two on ChatGPT – this time to share what we’ve learned in the past weeks of our experiment in harnessing the AI revolution in customer service, where we’re going next, and how it has changed our perception of what’s possible in this space.

Learn more about our new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/

Read a transcript of this episode here: https://www.intercom.com/blog/podcasts/ai-intercom-inbox/

Watch a video of this episode here: https://www.youtube.com/watch?v=ARHR1ZSmxuU&t=3s

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