Inside ATT and SSE’s Faskally Safety Leadership Centre

Allen visits the Faskally Safety Leadership Centre with Mark Patterson, Director of Safety, Health, and Environment at SSE, and Dermot Kerrigan, Director and Co-Founder of Active Training Team. They discuss how SSE has put over 9,000 employees and 2,000 contract partners through ATT's innovative training program, which uses actors and realistic scenarios to create lasting behavioral change across the entire workforce chain, from executives to technicians. Reach out to SSE and ATT to learn more! Sign up now for Uptime Tech News, our weekly newsletter on all things wind technology. This episode is sponsored by Weather Guard Lightning Tech. Learn more about Weather Guard's StrikeTape Wind Turbine LPS retrofit. Follow the show on YouTube, Linkedin and visit Weather Guard on the web. And subscribe to Rosemary's "Engineering with Rosie" YouTube channel here. Have a question we can answer on the show? Email us! Welcome to Uptime Spotlight, shining Light on Wind. Energy's brightest innovators. This is the Progress Powering tomorrow. Allen Hall: Mark and Turnt. Welcome to the show. Thank you.  Mark Patterson: Thank you.  Allen Hall: We're in Scotland, present Scotland and per Scotland, which is a place most people probably haven't ventured to in the United States, but it is quite lovely, although chilly and rainy. It's Scotland. We're in December. Uh, and we're here to take a look at the SSE Training Center. And the remarkable things that active training team is doing here, because we had seen this in Boston in a smaller format, uh, about a year ago almost now.  Dermot Kerrigan: Just Yeah,  Allen Hall: yeah. Six months  Dermot Kerrigan: ago.  Allen Hall: Yeah. Yeah. It hasn't been that long ago. Uh, but IC was on me to say, you gotta come over. You gotta come over. You gotta see the, the whole, uh, environment where we put you into the police room and some of the things we wanna talk about, uh, because it, [00:01:00] it does play different. And you're right, it does play different. It is very impactful. And it, and maybe we should start off first of Mark, you're the head of basically health and safety and environment for SSE here in Perth. This is a remarkable facility. It is unlike anything I have seen in the States by far. And SSE has made the commitment to do this sort of training for. Everybody in your employment and outside of your employment, even contractors.  Mark Patterson: We have been looking at some quite basic things in safety as everybody does. And there's a fundamental thing we want to do is get everybody home safe. And uh, it's easier said than done because you've gotta get it right for every single task, every single day. And that's a massive challenge. And we have like 15,000. 15,000 people in SSE, we probably work with about 50,000 contract [00:02:00] partners and we're heavily dependent, uh, on get our contract partners to get our activities done. And they're crucial.  Speaker: Mm-hmm.  Mark Patterson: And in that it's one community and we need to make sure everybody there gets home safe. And that's what drove us to think about adding more rules isn't gonna do it. Um, you need to give people that sense of a feeling, uh, when a really serious sense of cars and then equip them with tools to, to deal with it. So. We've all probably seen training that gives that sense of doom and dread when something goes badly wrong, but actually that needs to be. Coupled with something which is quite powerful, is what are the tools that help people have the conversations that gets everybody home safe. So kind of trying to do two things.  Allen Hall: Well, SSC is involved in a number of large projects. You have three offshore wind farms, about a more than a thousand turbines right now. Wind turbines onshore, offshore, and those offshore projects are not easy. There's a lot of complexity to them.  Mark Patterson: Absolutely. So look, I I think [00:03:00] that's, that's something that. You've gotta partner with the right people. If you wanna be successful, you need to make it easy for people to do the right thing. Yeah, as best you possibly can. You need to partner with the right people, and you need to get people that you need to have a sense that you need to keep checking that as you're growing your business. The chinks in your armor don't grow too. But fundamentally there's something else, which is a sense of community. When people come together to, to do a task, there is a sense of community and people work, put a lot of discretionary effort into to get, uh, big projects done. And in that, um, it's a sense of community and you wanna make sure everybody there gets home safe to their friends and family. 'cause if we're all being honest about it, you know, SSE is a brilliant company. What we do is absolutely worth doing. I love SC. But I love my family a fair amount more. And if you bought into that, you probably bought into the strategy that we're trying to adopt in terms of safety. Uh, it's really simple messaging. Um,  Allen Hall: yeah. That, that is very clear. Yeah. And it should be [00:04:00]well communicated outside of SSEI hope because it is a tremendous, uh, value to SSE to do that. And I'm sure the employees appreciate it because you have a culture of safety. What. Trigger that. How long ago was that trigger? Is this, this is not something you thought up yesterday for sure.  Mark Patterson: No, look, this, the, the, what we've done in the immersive training center, um, really reinforces a lot of things that we've had in place for a while, and it, it takes it to the, the next level. So we've been working probably more than 10 years, but, uh, certainly the. Seven years we've been talking very much about our safety family, that's the community and SSE with our contract partners and what we need to do. And part of that is really clear language about getting people home safe. Uh, a sense that you've, everybody in it that works with us has a safety license. And that license is, if it's not safe, we don't do it. It's not a rural based thing. It's how we roll. It's part of the culture. We'd, we, uh, have a culture where, and certainly trying to instill for everybody a culture. Where [00:05:00] they've got that license. If, if they think something's not right, we'll stop the job and get it right. And even if they're wrong, we'll still listen to them because ultimately we need to work our way through, right? So we've been, we've thought hard about the language we wanted to use to reinforce that. So the importance of plan, scan and adapt. So planning our work well, thinking through what we need to do. Not just stopping there though, keeping scanning for what could go wrong. That sense that you can't remember everything. So you need to have immediate corrective actions and that immediate sort of see it, sort of report it. If you see something that isn't right, do something about it. And that sense of community caring for the community that you work with. And those are the essence of our, our language on safety and the immersive training. Uh, is not trying to shove that language down everybody's throats again, particularly our contract partners, but it's, it's helping people see some really clear things. One is if a [00:06:00] really serious incident occurs at what, what it feels like here. And I've spent a lot of time in various industries and people are different when they've been on a site or involved when there's been a really serious incident and you need to do something to. Get that sense of a feeling of what it feels like and actually make people feel slightly uncomfortable in the process. 'cause that's part of it,  Allen Hall: right? Yes.  Mark Patterson: Because you know,  Allen Hall: you remember that.  Mark Patterson: You remember that. Yeah. We've had, you know, we've had people say, well, I felt very uncomfortable in that bit of the training. It was okay. But was, I felt very uncomfortable. And you know, we've talked about that a lot.  Allen Hall: Yeah.  Mark Patterson: We know you kinda should because if there's something wrong with you, if you don't feel uncomfortable about that. But what's super powerful on the guys in at TT do brilliantly. Is have facilitators that allow you to have that conversation and understand what do you need to do differently? How do you influence somebody who's more senior? How do you, how do you bring people with you so that they're gonna [00:07:00] do what you want 'em to do after you've left the building? And. Just pointing the finger at people and shouting at them. Never does that. Right? Uh, rarely does that. You've gotta get that sense of how do you get people to have a common belief? And,  Allen Hall: and I think that's important in the way that SSE addresses that, is that you're not just addressing technicians, it's the whole chain. It's everybody is involved in this action. And you can break the link anywhere in there. I wanna get through the description of why that. Process went through ATTs head to go. We need to broaden the scope a little bit. We need to think about the full chain from the lowest entry worker just getting started to the career senior executive. Why chain them all together? Why put them in the same room together? Yeah. Why do you do that?  Dermot Kerrigan: Well, behavioral safety or behavioral base safety kind of got a bad rep because it was all about. If we could just [00:08:00] make those guys at the front line behave themselves,  Allen Hall: then everything's fine,  Dermot Kerrigan: then everything's fine.  Allen Hall: Yes.  Dermot Kerrigan: But actually that's kind of a, the wrong way of thinking. It didn't work. I, I think,  Allen Hall: yeah, it didn't work.  Dermot Kerrigan: What the mess, the central message we're trying to get across is that actually operational safety is not just the busi