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The User Research Strategist: UXR | Impact | Career

Episode 13: How to approach service mapping (blueprint) workshops

30 min • 9 januari 2023

In this episode, I discuss my approach to service mapping (blueprint) workshops and how to run them!

Submit a question -> https://anchor.fm/nikki-anderson-stanier/message (or email: nikki@userresearchacademy.com)

This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.userresearchstrategist.com/subscribe

Senaste avsnitt

Business-Savvy Research and Onion Layers of UX | Amanda Stockwell (Stockwell Strategy)

24 juli | 35 min

Freelancing in UX Research: Selling Your Skills & Finding Clients | Kamila Boudova

20 februari | 25 min

The Importance of Adaptability in User Research | Anne-Charlotte Triplet (PayFit)

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Thriving in Low UX Maturity Organizations | Maureen McLennon (FM Global)

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Unpacking AI’s Role in User Research and Information Architecture | Jorge Arango (Boot Studio)

23 januari | 25 min

The Shift to UXR Strategy | Kate Betteridge (Constant Contact)

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Episode 93: The Future of User Research

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The User Research Job Hunt | Dale Husband (UXR Minds Podcast)

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Making Workshops Work for You and Your Team | Hannah Knowles (WorkieTicket)

11 november 2024 | 37 min

Episode 87: How can I do pricing research/market research/design/PMF?

4 november 2024 | 27 min

Becoming an Impactful User Researcher | Ruby Pryor (Rex, One of a Kind, Grab)

21 oktober 2024 | 34 min

Walk-through: How I Structure a UXR Proposal

16 oktober 2024 | 39 min

Episode 83: Membership Spotlight - Giulia Tumminelli on Transitioning from Product to UXR

16 september 2024 | 32 min

Episode 80: Starting a UXR Consultancy in a Low UXR Maturity Country

12 augusti 2024 | 26 min

Episode 78: Membership Spotlight with Marja Germans Gard on Trauma-Informed Research

15 juli 2024 | 39 min

Episode 76: Membership Spotlight with Ana Villafranca on Establishing Boundaries as a Solo UXR

24 juni 2024 | 31 min

Episode 73: Membership Spotlight with Vanessa Verdugo on Transitioning from Small to Large Organizations

13 maj 2024 | 35 min

Episode 70: Membership Spotlight with Katarzyna Majchrzak on Counseling and User Research

15 april 2024 | 33 min

Episode 66: Membership Spotlight - Harmony Mason Rowe on User Research Tooling

11 mars 2024 | 34 min

Episode 65: Grow Your Confidence as a UXR

19 februari 2024 | 29 min

Episode 61: Should I set up a continuous discovery practice?

22 januari 2024 | 29 min

Using JIRA as a User Researcher

15 januari 2024 | 36 min

Episode 59: Burnout

18 december 2023 | 39 min

Episode 56: How to ask for a raise

27 november 2023 | 38 min

Episode 52: Using a limited customer base

30 oktober 2023 | 32 min

Episode 48: Tracking OKRs and impact as a user researcher

2 oktober 2023 | 33 min

Episode 44: Using quantitative research as a qualitative user researcher

4 september 2023 | 37 min

Episode 40: How to up-level your stakeholder management game

7 augusti 2023 | 33 min

Episode 39: HMW work through the tech/product layoffs

31 juli 2023 | 38 min

Episode 36: Tracking impact on colleagues as a UXR

10 juli 2023 | 25 min

Episode 35: How do I practice (new) UXR skills?

26 juni 2023 | 26 min

Episode 34: Who owns discovery work?

19 juni 2023 | 28 min

Episode 33: Mistakes I've made as a UXR - Part Two

12 juni 2023 | 30 min

Episode 32: Mistakes I've made as a UXR - Part One

5 juni 2023 | 28 min

Episode 31: Writing research questions and choosing methods

29 maj 2023 | 29 min

Episode 30: Conducting field studies in people's homes

22 maj 2023 | 25 min

Episode 29: How to stay competitive as a UXR

15 maj 2023 | 28 min

Episode 28: ChatGPT, Synthetic Users, & AI

10 maj 2023 | 29 min

Episode 27: Notetaking during research sessions

1 maj 2023 | 20 min

Episode 26: Conducting user research with limited access to customers

24 april 2023 | 25 min

Episode 25: What comes first, the 1x1 interview or the survey?

18 april 2023 | 22 min

Episode 24: How to be a shy & introverted user researcher

10 april 2023 | 28 min

Episode 23: How to produce weekly insights (and should you really be doing that)

3 april 2023 | 27 min

Episode 22: Should I get a Masters degree?

27 mars 2023 | 24 min

Episode 21 | Does a research repository make sense?

20 mars 2023 | 27 min

Episode 20: User research in an agile environment

13 mars 2023 | 30 min

Episode 19 | What to do in downtime or if you aren't getting research requests

6 mars 2023 | 19 min

Episode 18 | Challenges within my first job as a user researcher

20 februari 2023 | 30 min

Episode 17 | Reframing impostor syndrome

13 februari 2023 | 30 min

Episode 16 | What is the difference between a UX researcher, user researcher, and design researcher?

6 februari 2023 | 21 min

Episode 15: What is internal testing & when to use it

30 januari 2023 | 26 min

Episode 14: How to test font styles (and preference testing)

23 januari 2023 | 26 min

Episode 13: How to approach service mapping (blueprint) workshops

9 januari 2023 | 30 min

Episode 12: Freelancing as a UXR

19 december 2022 | 31 min

Episode 11: What are concepts tests & how to use them

12 december 2022 | 29 min

Episode 10: How to work with a team who hasn't yet defined a problem space

5 december 2022 | 24 min

Episode 9: What to do when you are seen as the person with all the answers

1 december 2022 | 16 min

Episode 8: Own your research process

24 november 2022 | 20 min

Episode 7: Helping UXR colleagues up-skill

10 november 2022 | 24 min

Episode 6: Challenging stakeholders' plans & ideas

1 november 2022 | 30 min

Episode 5: Recruiting & building a b2b participant panel

27 oktober 2022 | 26 min

Epsiode 4 | Working cross-departmentally as a user researcher

6 oktober 2022 | 31 min

Episode 3: How can user researchers better work with engineers/developers

5 oktober 2022 | 25 min

Episode 2: How to prioritize user research projects

26 september 2022 | 26 min

Episode 1: How to get included in stakeholder rituals & know when it's time to move on

21 september 2022 | 28 min

Episode 0: Dear Nikki Podcast Announcement

12 september 2022 | 6 min

Episode 13: How to approach service mapping (blueprint) workshops

Senaste avsnitt

Business-Savvy Research and Onion Layers of UX | Amanda Stockwell (Stockwell Strategy)

The Work Research Enables | Dave Hora (Consultant)

Reporting Without Control | Steve Jenks (MeasuringU)

Reframing Democratization | Ned Dwyer (Great Question)

Resume critique series - Part one

Inside Games User Research | Steve Bromley (Games User Research)

Inside Insight: How I use Optimal to set up a prototype test

Designing for the Real World | Erik Stoltenberg Lahm (The LEGO Group)

Making Continuous Discovery Work | Petra Kubalcik (Omio)

Strategic vs Tactical Research Impact | Javier Bargas (Google)

The Theater of Research | Camila Borja

Thriving as a User Researcher in an Agency | Lucia Rubio (Haigo)

The Power of Continuous Discovery | Prama (HubSpot)

Freelancing in UX Research: Selling Your Skills & Finding Clients | Kamila Boudova

The Importance of Adaptability in User Research | Anne-Charlotte Triplet (PayFit)

Thriving in Low UX Maturity Organizations | Maureen McLennon (FM Global)

Unpacking AI’s Role in User Research and Information Architecture | Jorge Arango (Boot Studio)

The Shift to UXR Strategy | Kate Betteridge (Constant Contact)

Episode 93: The Future of User Research

The User Research Job Hunt | Dale Husband (UXR Minds Podcast)

Making Workshops Work for You and Your Team | Hannah Knowles (WorkieTicket)

Episode 87: How can I do pricing research/market research/design/PMF?

Becoming an Impactful User Researcher | Ruby Pryor (Rex, One of a Kind, Grab)

Walk-through: How I Structure a UXR Proposal

Episode 83: Membership Spotlight - Giulia Tumminelli on Transitioning from Product to UXR

Episode 80: Starting a UXR Consultancy in a Low UXR Maturity Country

Episode 78: Membership Spotlight with Marja Germans Gard on Trauma-Informed Research

Episode 76: Membership Spotlight with Ana Villafranca on Establishing Boundaries as a Solo UXR

Episode 73: Membership Spotlight with Vanessa Verdugo on Transitioning from Small to Large Organizations

Episode 70: Membership Spotlight with Katarzyna Majchrzak on Counseling and User Research

Episode 66: Membership Spotlight - Harmony Mason Rowe on User Research Tooling

Episode 65: Grow Your Confidence as a UXR

Episode 61: Should I set up a continuous discovery practice?

Using JIRA as a User Researcher

Episode 59: Burnout

Episode 56: How to ask for a raise

Episode 52: Using a limited customer base

Episode 48: Tracking OKRs and impact as a user researcher

Episode 44: Using quantitative research as a qualitative user researcher

Episode 40: How to up-level your stakeholder management game

Episode 39: HMW work through the tech/product layoffs

Episode 36: Tracking impact on colleagues as a UXR

Episode 35: How do I practice (new) UXR skills?

Episode 34: Who owns discovery work?

Episode 33: Mistakes I've made as a UXR - Part Two

Episode 32: Mistakes I've made as a UXR - Part One

Episode 31: Writing research questions and choosing methods

Episode 30: Conducting field studies in people's homes

Episode 29: How to stay competitive as a UXR

Episode 28: ChatGPT, Synthetic Users, & AI

Episode 27: Notetaking during research sessions

Episode 26: Conducting user research with limited access to customers

Episode 25: What comes first, the 1x1 interview or the survey?

Episode 24: How to be a shy & introverted user researcher

Episode 23: How to produce weekly insights (and should you really be doing that)

Episode 22: Should I get a Masters degree?

Episode 21 | Does a research repository make sense?

Episode 20: User research in an agile environment

Episode 19 | What to do in downtime or if you aren't getting research requests

Episode 18 | Challenges within my first job as a user researcher

Episode 17 | Reframing impostor syndrome

Episode 16 | What is the difference between a UX researcher, user researcher, and design researcher?

Episode 15: What is internal testing & when to use it

Episode 14: How to test font styles (and preference testing)

Episode 13: How to approach service mapping (blueprint) workshops

Episode 12: Freelancing as a UXR

Episode 11: What are concepts tests & how to use them

Episode 10: How to work with a team who hasn't yet defined a problem space

Episode 9: What to do when you are seen as the person with all the answers

Episode 8: Own your research process

Episode 7: Helping UXR colleagues up-skill

Episode 6: Challenging stakeholders' plans & ideas

Episode 5: Recruiting & building a b2b participant panel

Epsiode 4 | Working cross-departmentally as a user researcher

Episode 3: How can user researchers better work with engineers/developers

Episode 2: How to prioritize user research projects

Episode 1: How to get included in stakeholder rituals & know when it's time to move on

Episode 0: Dear Nikki Podcast Announcement