How to get creative with communication, with Gem Fletcher

Gem Fletcher is the Head of Communications for the NHS, and plays a crucial role in shaping how vital messages are delivered to healthcare professionals and the public often during high-pressure and emotionally charged situations. Her expertise not only highlights her ability to navigate complex communication challenges but also emphasises the importance of clarity and compassion in times of crisis. In addition to this, Gem is also a business advisor, coach, and fellow podcast host of 'Business Unzipped', where she shares insights and strategies for success in the ever-evolving business landscape.

Key discussion points:

• The value of creativity in communication and the learning opportunities gained from collaborating across different sectors.
• The significance of feedback and empathy in effective communication, highlighting their roles in fostering understanding and collaboration.
• The importance of work experience in education, the need for strong partnerships between schools and businesses, and the benefits of finding connection through effective communication.

Thank you for listening!

Stay wild x

Copyright 2026 Lucy Colgan

@Businessunzipped_podcast on Instagram

Gem on YouTube

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