What is an incident? How come no one declare them?

Michael Wettick’s Lund thesis is great, and Laura Maguire’s paper on the Costs of Coordination that is a shortened version of her dissertation is worth a read!

Clint’s SRECon talk that he mentioned a couple times: https://www.youtube.com/watch?v=k4UaDDkLOhw

Lorin wrote a great article on incidents and improvisation: https://surfingcomplexity.blog/2023/06/11/when-theres-no-plan-for-this-scenario-youve-got-to-improvise/

Incident.io and the people who work there have hilarious LinkedIn posts about how people use incidents in their org.

We talked about BlackRock3 who do incident command training: https://www.blackrock3.com/

Brent Chapman has also done great incident command training and has done some talks on why IT incident management can learn from fire/emergency response management processes.

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