What’s the ROI on Reliability and Resilience work?

Dave Wood’s Talk at SRECon 25 was on Complexification and SRE: https://www.youtube.com/watch?v=lmBvUJnGUX4

Jens Rasmussen’s model - Is really well explained by Richard Cook’s talk at Velocity: https://www.youtube.com/watch?v=PGLYEDpNu60&t=3s

Lorin’s blog also has a good summary: https://surfingcomplexity.blog/2021/05/31/transgressing-the-boundaries-rasmussen-and-woods/

And finally, Jens Rasmussen’s original paper on the subject: Risk Management in a Dynamic Society https://linkinghub.elsevier.com/retrieve/pii/S0925753597000520

SRECon 25 talk on Incident Metrics that Matter that was awesome -  https://www.youtube.com/watch?v=QrR2SvpWvdg

Want to read about how things are getting a bit fash-y in tech these days?

https://www.newyorker.com/culture/infinite-scroll/techno-fascism-comes-to-america-elon-musk

https://www.theguardian.com/technology/ng-interactive/2025/jan/29/silicon-valley-rightwing-technofascism

Perrow/Normal Accidents: https://bookshop.org/p/books/normal-accidents-living-with-high-risk-technologies-updated-edition-revised-charles-perrow/10369279?ean=9780691004129

High Reliability Organizations (HROs):

Started (ish) with “A Rejoinder to Perrow” https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1468-5973.1994.tb00047.x

And you can find Rochlin & La Porte behind a lot of the early writing on HROs, including https://www.jstor.org/stable/44637690?seq=1 and https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1468-5973.1996.tb00078.x

As well as Weick and Sutcliffe: https://bookshop.org/p/books/managing-the-unexpected-sustained-performance-in-a-complex-world-kathleen-m-sutcliffe/11267666?ean=9781118862414&

https://journals.sagepub.com/doi/10.2307/41165243