Scaling Customer Operations: Change is the only constant

In Part II of our Seedcamp Firsts series on customer operations, Rona Ruthen and Natasha Lytton delve into Scaling - a phase when change is the only constant. Rona shares her incredible experiences scaling operations across various roles, including VP of Customer Operations at Monzo, where she helped the company grow from 1 million to six, all largely over the Covid pandemic. With more than 15 years of experience in FinTech financial services and payment solutions in companies in Israel and the UK, she is a seasoned expert in scaling up customer service and operations. Learn why communication, clear goals, and single-threaded leadership are essential and how to get buy-in from people across the company. If you missed Part I, catch up here: sdca.mp/Customer_Operations_Podcast Show notes: Rona Ruthen - twitter.com/RonaRuthen Natasha Lytton - twitter.com/Natashalytton Seedcamp - seedcamp.com Check out our growing Seedcamp Firsts Content Library here: sdca.mp/SeedcampFirsts