06. A crash course in software asset management, with Aaron Davenport

Om avsnittet

Aaron Davenport, Software Asset Manager at HCA, breaks down software asset management and talks first steps, roadblocks, GDPR, and certifications. He even surprised Matt with an asset management strategy walkthrough!

Aaron Davenport is a software asset management specialist, process owner, and organizational change expert. He also has an MBA in IT Business Administration. He's currently a senior consultant specializing in license optimization, and he's worked with companies such as Microsoft, IBM, Flexera Software, ServiceNow, Oracle, and Adobe.

Om avsnittet

Fler avsnitt

102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas

101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore

100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far

99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management

98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD

97. What Organizational Governance Really is: Insights From Valence Howden

96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics

95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

94. Optimizing Service Management for higher education: Insights with Vicki Rogers

93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark