08. The face of service: support managers need inspiration too, with Megan Engels

Megan Engels' (VP of IT Support for Peoples Bank) answer to "What keeps you coming back to work every week?" fires up a much-needed talk about the people on the service desk. How to approach them, how to motivate them, what soft skills are essential, and how to know if this is the job for you. A key episode for managers and agents alike.

Megan Engels is the IT Support Manager for Peoples Bank. She's an experienced IT leader concerned about making IT accessible for everyone. She's got over 20 years of experience at Peoples Bank and almost 15 in IT.