15. Tier infinity: learning, retention, and loyalty in small IT teams, with Danny Kateli from Midrex

In small IT teams, the first and last tiers are exactly the same. Danny Kateli (Manager of IT Operations at Midrex) knows this by heart and shares some tips on loyalty, learning processes, and employee retention. If you were wondering how to keep your team motivated, how to engage with them, and how to facilitate a family-like environment that keeps your teammates around, this is the episode for you!

Danny Kateli is a retired military officer with experience in facilities management, recruiting, project management, and leadership. He worked as an IT Field Delivery Manager and IT Service Delivery Manager at CompuCom with a focus on process optimization. Afterward, he moved onto his current role as the Manager of IT Operations at Midrex, where he's in charge of network infrastructure, data center maintenance, IT security, and the Service Desk.