72. Building Community Within a Customer Support Team, With Neal Travis

Neal Travis brings on the importance of building community, fostering strong relationships, and encouraging effective communication within a Customer Support team. He shares his current experience in AIHR, focusing on the work he does to motivate connections and share knowledge throughout the support team. Neal also talks about his experience with Support Driven, a community for Support professionals, and how his participation allows him to grow and improve in his day to day tasks. Neal Travis is currently the Support and Admissions Manager for AIHR, an online learning and edtech company, and an active participant of the popular Support Driven community. He has collected over a decade of experience in Customer-Centric Roles, getting his start managing customer and sales teams in retail Telecom.