Ambient agents are here: The next leap in enterprise AI automation

Most companies are still learning how to use chatbots and copilots—but what happens when AI doesn’t wait for a prompt? In this episode of Today in Tech, host Keith Shaw speaks with Bhavin Shah, CEO of Moveworks, about the rise of ambient agents: AI tools that proactively take action across enterprise systems before users even know help is needed.

Discover how these autonomous agents are redefining workflows, slashing IT response times, boosting compliance, and delivering real ROI, far beyond reactive chatbots or copilots.

Key topics:

What makes ambient agents different from traditional AI agents

Real-world examples from IT, HR, and enterprise automation

How enterprises can integrate agents with tools like Slack, ServiceNow, and Salesforce

Why trust, privacy, and gradual adoption are critical

The psychology of automation and user behavior

When and where we’ll see ambient agents become mainstream

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