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#179 Net Promoter Score with Jared Spool

1 mars 2018
“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.

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UX Podcast med James Royal-Lawson & Per Axbom finns tillgänglig på flera plattformar. Informationen på denna sida kommer från offentliga podd-flöden.