Today on Dirty Linen, hospitality consultant Ilanit Bard talks about the industry problems that inspired her to launch Soigné during the pandemic. Her young business goes into restaurants to assist them with operations, profitability and culture. We discuss service and why the customer isn't always right, toxic masculinity, creativity, business identity and food media, including a free and frank discussion about the merits or otherwise of restaurant hats and scores.
https://www.soignehospitality.com
The Customer Is Not Always Right https://www.foodandwine.com/fwpro/customer-is-not-always-right
Antifragile: https://www.theguardian.com/books/2012/nov/21/antifragile-how-to-live-nassim-nicholas-taleb-review
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