Jessica Bilston (Positive HR) - supporting staff through tricky situations

Dirty Linen wraps up a week of talking about customer behaviour with Jessica Bilston. Jess runs a Melbourne HR consultancy which services many hospitality businesses, including her mum's cafe Bob's Your Uncle. We talk about supporting staff through tricky situations, including a post-lockdown upsurge in abuse. I also try to role play getting mad about a coffee served to me at the wrong temperature - let's just say my Oscar isn't on the way!

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