What's going on with customer behaviour? This week Dirty Linen throws the spotlight onto rude, aggressive, unreasonable and upsetting diners and the impact they can have on hospitality workers. Today's chat is with Lisa Bilston, owner of Bob's Your Uncle cafe in Melbourne's Doncaster East. One day last week, a customer went ballistic about being served the wrong rice. He upset Lisa and her staff so much that she closed the cafe on the spot. We chat the next day: she's regrouped and reopened but has vowed to take a stand to protect mental health. Have some people forgotten how to be kind?
https://bobsyourunclecafe.com.au
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