What 'likeability' really means in the workplace

"Likeability" is a loaded word. And try as we might, none of us has full control over who likes us. Journalist and podcaster Alicia Menendez, author of The Likeability Trap, says who we like is shaped by who we are — and often, likeability is a way of shielding biases in the workplace. (This episode originally aired in June 2021.)

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