Saying sorry can be really difficult sometimes – it requires a certain amount of accountability, reflection and empathy. But that's precisely why it can go so far in a familial, romantic or professional relationship. In their new book, Sorry, Sorry, Sorry, Marjorie Ingall and Susan McCarthy break down six essential steps to a good apology – and explain why it's more important to think about the impact of our words than the intent behind them. They tell NPR's Mary Louise Kelly that while focusing on regret centers our own feelings, saying sorry actually puts the other person first.
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