This is Design At The Most AI-Installed Company: Diego Zaks

Diego Zaks runs design at Ramp, the most AI-installed company in the world. Not kidding, Anthropic showed up at their office because they were using Claude Code more than Anthropic was.

We talk about how Ramp got there, how design changes when everyone is a builder, what AI fluency means inside their company, and what he thinks design becomes five years from here.

Join 100k+ designers reading my newsletter:: https://uxtools.co
Come party with me at Config 2026 (June 25): https://luma.com/usxsrlu1

CHAPTERS:
00:00 The AI-Installed Company
03:50 The Slack Engineer Who Wasn't Human
10:16 The 4 Levels of AI Fluency
13:27 Make Everyone a Designer
22:17 How Ramp Hit 99.5% Installed
28:54 Anthropic Flew to the Office
31:47 Glass: Why Build Your Own AI
49:30 What Design Becomes in 5 Years

LINKS:
Ramp: https://ramp.com
Ramp is hiring: https://ramp.com/careers
Ramp Builders blog (engineering): https://builders.ramp.com
Ramp Labs on X: https://x.com/RampLabs
Diego on X: https://x.com/diegozaks

FOLLOW ME:
X / Twitter: https://x.com/designertom
IG: https://instagram.com/itsdesignertom
LinkedIn: https://linkedin.com/in/tommygeoco