Reservation Wars, AI in the Dining Room, and the Future of Hospitality!!

The reservation wars are heating up, as SevenRooms (via DoorDash) seeks to challenge OpenTable and Resy with a major play. Adrienne and Joe tell us why this is just the beginning, and how technology and AI are changing the dining experience. In this episode, we also discuss:

• Why dining experiences have become a huge focus for big tech (and your credit card company)

• The influence of social media on culinary trends and menu design

• The evolution of restaurant operations from analog to digital (and why we may be moving back)

• A shift in power for how restaurants are able to book reservations

• The initial rise of reservation platforms like OpenTable, Tock, and Resy

• The role of AI in restaurant operations and guest experience

• Should we trust AI to get involved in our reservations?

• Walk In Confession: Joe’s first restaurant convention (a coming of age)

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Follow Adrienne: @chefadriennecheatham 

Follow Joe: @insta.flamm