The Secret to Building Unbreakable Relationships in Merchant Services with Rod Katzfey

In this highly engaging episode of The Paycast Network at SEAA 2026, host Chase Gunnell catches up with Rod Katzfey of Pay Compass to discuss why an "agent-first" business model and raw honesty are the ultimate keys to long-term success in the payments industry. Rod shares deep insights into the power of authentic networking, highlighting why the most impactful business conversations often happen when guards are down in the casual environment of a lobby bar. He also tackles the reality of multi-processor relationships, explaining why Pay Compass actively funds agent attendance at regional shows to lean into competition rather than hiding from it. The episode wraps up with plenty of laughs as Rod aces a local Miami Vice pop culture trivia question and delivers a hilariously persuasive, impromptu sales pitch for the network's signature yellow duck, proving that genuine relationship-building always comes first.