This Week: All about Broadband and Wireless Net Promoter Score

Analysts Don Kellogg and Roger Entner discuss the latest news in telecom, media, and technology.

0:30 Roger recently presented at the New Street Research / BCG Future series conference- what the Recon Analytics data says about Net Promoter Score

4:30 What the industry has learned with FWA

7:00 The relationship between ARPU and NPS

14:00 Verizon FWA has separated from the rest of the industry in the last several months

Tags: telecom, telecommunications, business, wireless, cellular phone, Don Kellogg, Roger Entner, Fixed Wireless Access, FWA, Net Promoter Score, NPS, Verizon, T-Mobile