Ticket Volume - IT Podcast

InvGate•114 avsnitt•30 min•Månatligen

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

Avsnitt

· 114

33. Learning, training, and the mindset behind taking courses, with Lisa Schwartz and David Ratcliffe

1 dec. 202233 min

32. What is Service Integration and Management (SIAM)? With Claire Agutter

24 nov. 202227 min

31. Laying the groundwork to take Service Management beyond IT, with Phyllis Drucker

17 nov. 202223 min

30. 5 reasons why transformations fail — and how simulations can help, with Paul Wilkinson

10 nov. 202221 min

29. How to go from ITSM professional to venture capital COO - and how to mix the two, with Aprill Allen

3 nov. 202230 min

28. Therapy for businesses - or how to combine purpose, experience, and empathy to innovate, with Lorn Campbell

27 okt. 202231 min

27 - How to measure employee experience? Start by focusing on perception, with Maddie Blumenthal from QSTAC

20 okt. 202223 min

26. Personalized Support, the intersection between Customer Experience and IT, with Roy Atkinson

14 okt. 202227 min

25. How does your organization feel? Thoughts on High-velocity, with Mark Smalley

7 okt. 202233 min

24. The risk of enablement and the power of Value Streams, with Daniel Breston

29 sep. 202227 min

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