7 Lessons I Wish I Knew Earlier | Spotify Video Exclusive

“You reward behaviors that you want rather than punishing behaviors that you don't want.” Today, Leila (@LeilaHormozi) expands on the significance of leading with love, maintaining customer expectations, optimizing team performance and creating an efficient hiring funnel. She also emphasizes creating a positive work environment, the importance of timely feedback and the shift from selling to customers to selling to your team.

Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.

Timestamps:

(0:10) - #1: People work harder for leaders they love over leaders they fear

(5:43) - #2: People need to be reminded more than they need to be taught

(9:31) - #3: You can beat everybody if you simply meet expectations of the customer

(13:43) - #4: Scared people hide problems

(16:10) - #5: Every new teammate is a chance to break status quo

(19:104) - #6: As soon as you stop selling customers, you start selling your team

(21:54) - #7: You need an equally strong talent funnel to match your client acquisition funnel

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