Staff Setback: A Dining Dilemma

What is bad service? Eric recounts his encounters with two establishments where service fell short of expectations. Join Eric and Phil as they delve into the delicate balance between effective salesmanship and genuine hospitality. They also explore how cities and gastronomic scenes can stagnate when success leads to complacency. Tune in for a candid discussion on the nuances of dining experiences and the importance of continuous improvement in the hospitality industry.