Innovation in Modern Healthcare: Innovation & Patient Experience

In this episode of Making BIG Shifts, Josh Anderson sits down with Andrew Lovewell, CEO of the Columbia Orthopedic Group, to break down what it really takes to build winning teams, deliver world-class patient satisfaction, and lead through massive change in healthcare. Andrew shares how his organization maintains a 4.95-star rating across thousands of reviews, why asking “why” is essential for culture, and how digital engagement transformed their patient experience.

They also dive into leadership transparency, retention strategies, and how healthcare organizations can apply B2B marketing principles to build trust and long-term loyalty. Whether you’re refining your marketing strategy, leading a growing team, or looking for real operational insights, this conversation delivers practical lessons you can use immediately.

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